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Ticket Resolution Summary Owner Reporter
#33 duplicate Using long name for post bas anonymous
Description

I have tom@… and scott@… that are involved with a ticket. When "Scott Serr <scott@…>" uses email2trac to reply to this ticket, it shows in Trac as being changed by "Scott Serr" and not "scott" which is his short name (user name) in trac. This is not bad, but now the email notifications are not going to just tom and scott, they also go to "Serr@…" also... which doesn't exist.

I'm looking at get_author_emailaddrs() at about line 334-353 in the latest release of email2trac.

        # Look for email address in registered trac users
        #
        users = [ u for (u, n, e) in self.env.get_known_users(self.db)
                         if e == self.email_addr ]

        if len(users) == 1:
             self.email_from = users[0]
        else:
             self.email_from =  self.email_to_unicode(message['from'])
             #self.email_from =  self.email_to_unicode(self.email_addr)

Yes, "scott" has filled out his Trac settings name "Scott Serr" and email "scott@…". I'm not a Python programmer, but it seems the users variable is not filled with the right stuff. Help?

#43 duplicate email2trac problem bas manish.singh@…
Description

my tickets are not updating , when i am replying to a mail from trac.

#53 duplicate Problem with E-Mail Generation bas lerler (add at) chipxonio.de
Description

Hello,

we are using your email2trac and it works mostly fine. Thx for the good work. But we have a problem with the email notification:

If the reporter of a new email2trac ticket is Jack Black (Jack Black <jack.black@…) 3 mails are sent back, one to the reporter (clear), one to the owner (set via option) and one extra mail to black@…

Example from our mailserver:

Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<jack.black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<component_owner@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)

It seems that email2trac parses the name of the reporter and tries to guess a username from it.

Any idea?

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