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Ticket Resolution Summary Owner Reporter
#199 worksforme Email notifications not getting sent when the Account Manager plugin is enabled bas Chris LoSacco <chrisl@…>

This may be a duplicate of #52. No notifications are being sent on ticket creation or updates. We're using the Account Manager (acct_mgr) plugin to manage users.

Any help would be greatly appreciated.

#52 fixed email notifications bas matthew@…

My apologies if this is a can't find the TFM question, but I am having some difficulties with email2trac and Email notifications. I have searched the sara trac for answers but have not found an answer to my problem.

I've successfully installed email2trac 0.13 and am using Trac 0.10.4. I am able to submit and respond to trac tickets. Tickets are added to trac, and I can update existing tickets via Email, however Email notifications are not sent to the owner, reporter or updater. Notifications do work through the trac website however.

When a new ticket is created through email2trac, or when a ticket is updated through email2trac, should the smtp_always_cc or owner/reporter/updater addresses be updated? If so could you point me in the direction of what to look for in trouble shooting this? Setting debugging and logging levels in the trac logs themselves yield no clues and the system logs show no errors from email2trac itself.

If not, please consider this a request for enhancement for new tickets and updates to behave the same as trac web interface with regards to [notification].



#62 fixed email notification on ticket_update doesn't work when project has no components bas gernot.hillier@…

When sending a ticket update via mail to a project that has no components, email2trac will manage to update the ticket in the database, but the email notification isn't sent.

It will fail with:

email2trac: Traceback (most recent call last):
email2trac:   File "/usr/local/bin/email2trac", line 1137, in <module>     tktparser.parse(sys.stdin)
email2trac:   File "/usr/local/bin/email2trac", line 723, in parse     if self.ticket_update(m):
email2trac:   File "/usr/local/bin/email2trac", line 602, in ticket_update     self.notify(tkt, False, when)
email2trac:   File "/usr/local/bin/email2trac", line 857, in notify     if tkt['component'] == 'Spam':
email2trac:   File "/var/lib/python-support/python2.5/trac/ticket/", line 104, in __getitem__     return self.values[name]
email2trac: KeyError: 'component' 

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