problems with ticket follow-up

[zygis@…]

im having problems posting follow-ups to tickets from emails.

email2trac works to create new tickets from email, so i dont think there's a problem there, however the follow-ups just never appear. any ideas where i can look for more clues? email2trac is working with fetchmail on a single project.

here's my email2trac.conf

[DEFAULT]
project: /d/trac/darqenv
debug: 2
umask: 022
reply_all : 1
mailto_link: 0
email_comment: >
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template: 0
verbatim_format: 0
strip_signature: 1
use_textwrap: 70
ticket_update: 1

output of fetchmail

fetchmail: 1 message for trac@example.com at mail.example.com.
.TD: saving email to /tmp/msg.txt
TD: part1: Content-Type: text/plain
TD: part1: filename: None
TD: this part is not multipart
TD: writing part1 (/tmp/part1)
TD: saving email to /tmp/tmpEuThG_.email2trac
fetchmail: reading message trac@example.com@mail.example.com:1 of 1 (1392 header octets) (149 body octets) flushed
read:errno=0

[bas]

The settings are correct, It just parse the email subject field. Has the field the correct values if you hit reply, see for explanation:

• ​https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration#TicketUpdate

[bas]

did not receive any update