Modify ↓
Opened 8 years ago
Last modified 8 years ago
#380 assigned setup
reply creates new ticket
Reported by: | klaus@… | Owned by: | bas |
---|---|---|---|
Priority: | major | Milestone: | |
Component: | email2trac | Version: | 2.4.7 |
Keywords: | update reply duplicate | Cc: |
Description
we changed our notification subject line to:
ticket_subject_template = #$ticket.id @$ticket.owner | $ticket.status | $summary
... and suddenly replies to ticket-notifications do not create comments any more but new tickets.
Versions: (installed from Debian 7 packages)
- trac 0.12.5
- email2trac is 2.4.7
/etc/email2trac.conf :
[DEFAULT] project: /srv/www/trac/env/kunden-trac/ debug: 1 umask: 022 spam_level: 5 reply_all : 0 umask: 022 email_header: 0 alternate_notify_template : alternate_notify_template_update : drop_spam : 0 strip_signature: 0 email_quote: > strip_quotes: 1 ignore_trac_user_settings: 0 black_list: MAILER-DAEMON@ drop_alternative_html_version: 1 [support] mailto_link: 1 html2text_cmd: /usr/bin/html2text -nobs inline_properties: 0 ticket_update: 1 ticket_update_by_subject_lookback : 90 email_header: 0 strip_signature: 1 strip_quotes: 0 verbatim_format: 1 always_notify_reporter: 0 no_reporter: 0 no_reporter_email: 1 default_component : 1 support default_owner: blank-support default_intern_extern: extern
I also tried setting "ticket_update_by_subject : 1" but it did not help.
What can we do?
Attachments (0)
Change History (1)
comment:1 Changed 8 years ago by bas
- Status changed from new to assigned
- Type changed from defect to setup
Note: See
TracTickets for help on using
tickets.
Did you read?
In the subject line is different then expected it will create new tickets instead of updating. You can set debug and catch some mails and see on the command line with email2trac why it fails.
In our department we use now the new method. Each ticket has its own reply address: