Custom Query (332 matches)
Results (304 - 306 of 332)
| Ticket | Resolution | Summary | Owner | Reporter |
|---|---|---|---|---|
| #326 | fixed | Automatically reopened a ticket closed | bas | ivanelsonnunes@… |
| Description |
The email2trac automatically reopened a ticket now closed. How to avoid this behavior? [DEFAULT] project: /var/trac/projects/banana debug: 1 black_list: MAILER-DAEMON@ drop_spam : 1 drop_alternative_html_version: 1 email_quote: > html2text_cmd: ignore_trac_user_settings: 0 inline_properties: 1 reply_all : 0 spam_level: 5 strip_quotes: 1 strip_signature: 1 ticket_update: 1 ticket_update_by_subject: 1 ticket_update_by_subject_lookback: 30 umask: 022 verbatim_format: 1 log_type: file log_file: /var/tmp/email2trac.log mta_user: nobody DEFAULT_keywords : ServiceDesk DEFAULT_component : TRAC DEFAULT_priority : Alta DEFAULT_severity : Normal DEFAULT_type : Triagem DEFAULT_parents : 0 [banana] project: /var/trac/projects/banana cla_keywords : ServiceDesk cla_component : TRAC cla_priority : Alta cla_severity : Normal cla_type : Triagem cla_parents : 0 |
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| #327 | fixed | Error in the URL of attachments | bas | ivanelsonnunes@… |
| Description |
The email2trac are attaching files to the Ticket. However Trac can not find the address of the Annex. I noticed that the file is in my directory: "/var/<myTracENV>/files/attachments/ticket"
But the ticket is mounted the wrong way: http://mysite.br/attachment/ticket/4450/SRN_Caixa006_20130719_Resumo% 20of% 20Fita.txt |
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| #329 | fixed | initial import of threaded mbox to ticket, and subsequent upgrades | bas | pinto@… |
| Description |
Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac. I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax: email2trac < ~/mail/support However the whole mailbox is being imported as a single new ticket, including the raw attachments. Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies. However the whole mailbox is being imported as a single new ticket again. Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected. email2trac < msg.txt Am I expecting too much? Thanks Jaime |
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