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Ticket Resolution Summary Owner Reporter
#81 fixed email2trac chokes if debug is on and From header has non-ASCII characters bas jsoderba@…

I sent a test mail with Mozilla Thunderbird with the sender set to "Jan Söderback <jsoderba@…>" in UTF-8. The server is CentOS 5.2 with Postfix 2.3.3 and trac 0.10.4

Raw mail header:

From: =?UTF-8?B?SmFuIFPDtmRlcmJhY2s=?= <>

From syslog:

Sep  2 13:28:28 alfa email2trac: Traceback (most recent call last):
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 1227, in ?     tktparser.parse(sys.stdin)
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 807, in parse     self.new_ticket(m, spam_msg)
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 683, in new_ticket     self.set_ticket_fields(tkt)
Sep  2 13:28:28 alfa email2trac:   File "/usr/local/bin/email2trac", line 665, in set_ticket_fields     print u'user_dict[%s] = %s' %(name, value)
Sep  2 13:28:28 alfa email2trac: UnicodeEncodeError: 'ascii' codec can't encode character u'\xe4' in position 35: ordinal not in range(128)

If debug is 0 everything works as expected.

#82 fixed need to contact authors bas david@…

Would like to contact the authors to arrange for a paid consulting job to setup email2trac for our environment.

#84 fixed New Tickets are created with resolution :fixed bas hju@…

Hope this is no RTFM problem, but I found nothing in the doku and have no more ideas where to look at.

email2trac is installed an working properly. The only problem is that new tickets are showing the resolution :fixed

example:Ticket #22 (new Fehler: fixed)

There is no default_value for this nor did I find a place to define / delete it.

Only workaround is to use del_resolution in the TicketWorkflow


default_component = nicht zugeordnet
default_milestone = 
default_priority = normal
default_severity = Mittel
default_type = 
default_version = 
restrict_owner = true
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter,TicketWorkflowOpOwnerPrevious,TicketWorkflowOpXRef


project: /home/trac/ticket
debug: 0
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 1
umask: 022
email_header: 0
trac_version: 0.11
enable_syslog: 1
drop_spam: 0
verbatim_format: 0
strip_signature: 1
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
ticket_update: 1
blacklist: MAILER-DAEMON@

project: /home/trac/ticket
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