Custom Query (332 matches)


Show under each result:

Results (229 - 231 of 332)

Ticket Resolution Summary Owner Reporter
#254 wontfix Option to restrict updates by reporter bas kofal002@…

This ticket is closely related to #253.

When using Email2Trac to handle incoming customer email, it would be nice to have the script only update tickets sent from the reporter. This option would obviously remove the capability for developers to update tickets via email (and thus this option should be disabled by default), but would be excellent for customer support, where the reporter is the only external client who should ever update a ticket.

Something like restrict_update_to_reporter. With the option enabled, if no tickets are found with the same subject/ticket# AND same reporter/sender, then create new ticket.

#255 fixed suggestion for change to Email2tracConfiguration bas kgeter@…


I love your product, it is a vital part of our workflow. We upgraded a few weeks ago, but only recently noticed that tickets were not being reopened when the reporter replied to the notification email on a closed ticket. Your documentation says to do this in email2trac.conf:

[project] # workflow_<ticket status>: <workflow name> workflow_closed: reopen

This makes it seem like you need to literally create a block called [project] (since there is such a thing in trac.ini) with workflow directive line, when in fact you only need to add the workflow directive line to the [DEFAULT] block. I would suggest changing your documentation to make this less confusing. I spent several frustrating hours trying to figure out why it wasn't working.


Ken Geter Academic Technologist / PhD student Iliff School of Theology Denver, CO, USA

#256 fixed to env or not to env .. that is the question.. bas edward.b.matheson@…

So I am getting this in the output logs

2011-07-28 13:52:54,438 email2trac atol: Loading environment /var/trac/atol 2011-07-28 13:52:54,577 email2trac atol: Trac project does not exists: /var/trac/atol

  • email2trac.conf
    parentdir: /var/trac
    project: /var/trac/atol
    debug: 1
    log_type: file
    log_level: DEBUG
    log_file: /tmp/email2trac.log
    umask: 022
    spam_level: 5
    reply_all : 0
    mailto_link: 0
    umask: 022
    email_header: 0
    trac_version: 0.12
    # enable_syslog : 1
    alternate_notify_template :
    alternate_notify_template_update :
    drop_spam : 0
    verbatim_format: 1
    strip_signature: 1
    email_quote: >
    strip_quotes: 0
    ignore_trac_user_settings: 0
    black_list: MAILER-DAEMON@
    drop_alternative_html_version: 1
    ticket_update: 1
    strip_signature: 1
    html2text_cmd: /usr/bin/html2text -nobs
    trac_version: 0.12
    d318support_component : Branch_Support
    d318support_ttd : D318-support
    atolsupport_component : ATOLNet
    atolsupport_ttd : atol-support 
  • aliases
    trac: "| /usr/local/bin/email2trac --project=atol"
    d318-support: "| /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support"
    atol-support: "| /usr/local/bin/email2trac --project=atol --ticket_prefix=atolsupport"
  • using trac .0.12.2
  • I can't get any of the aliases working.. help?
Note: See TracQuery for help on using queries.