Data parsed

[demianpaz@…]

How can i manage from field from emails? Exist a way to parse a field in the header (for example, from) to a custom field on my trac project?

[bas]

I just noticed thati did not descrivbe how the email headers are parsed. So i will document it:

• the from field is used to map the email address to author, if possible, and slso use for the permission checking if set.
• to field is the ticket email address, you can have multiple ticket addresses to the same ticket system. Each address can set different fields, see: ​https://oss.trac.sara.nl/email2trac/wiki/Email2tracConfiguration#Defaultvaluesforticketfields

So the from address can not be used fro something else currently, or do you have a request?

[demianpaz@…]

The thing is that i have a custom field created in my trac project called "usuario". The support team is registering there the name of the user who reports the problem (e.g. John) Because we are moving to Trac using email2trac, i want to the 'from' of the email (e.g. john@…) match with my custom field "usuario" Do you understand me? Sorry about my bad english! And thank you very much!

[demianpaz@…]

Oh! If i can parse from to reporter, it will be great too.

[demianpaz@…]

I don't know why, but now the reporter is completed with de from header. Thanks.

[bas]

that is already implemebnted, see this ticket ;-)