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Opened 13 years ago

Closed 13 years ago

#42 closed setup (fixed)

email2trac problem

Reported by: manu_mani31@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.1
Keywords: Cc: manu_mani31@…

Description

i have a question ablout email2trac, that how can i configure this one for trac with email notification, i am using postfix as mail server.

above all are in Local network case.

Attachments (0)

Change History (15)

comment:1 Changed 13 years ago by bas

  • Status changed from new to assigned

I just to make sure what your setup is. I assume your mailserver is on a different host then your trac server? The email2trac package only works when there is also a MTA is running on your trac server.

In mime setup at SARA we one main MTA that forwards it to our MTA on the trac server

comment:2 Changed 13 years ago by anonymous

trac and mail server are setup on one server, can u tell me what sort of conf do i need to configure this one, because i am not getting any mail that are in CC section while submitting new tickect.

comment:3 Changed 13 years ago by bas

So ticket submission is oke. Yoo can email and a ticket is created only you do not get notifications email from trac. Did you update the [notification] section in trac.ini:

Which trac version do you use?

comment:4 Changed 13 years ago by anonymous

trac version 0.10.4

in my trac.ini (below)

[notification] always_notify_reporter = true smtp_always_cc = root@svnserver smtp_enabled = true smtp_from = manish@svnserver smtp_server = svnserver

svnserver is localhost (i just named it in /etc/hosts and all the needed locations)

do i need any changes regarding in postfix mail server and aliases file under /etc dir.

comment:5 Changed 13 years ago by anonymous

i do i install and check email2trac and implement in trac and also in component section in trac.ini

comment:6 Changed 13 years ago by bas

This is sort of test-procedure:

  • First check is do you get email notification when you submit a ticket via the web interface?
  • Second check is does email2trac work with the test message included in package?
  • Third check is to setup /etc/aliases and the postfix setup and send an email to the address?

Did you did follow this procedure and read the documentation on the web-pages?

comment:7 Changed 13 years ago by manish.singh@…

  • Cc manish.singh@… removed

i am not getting email-notification after submitting ticaket via web neither from command. is default setting in emai2trac.conf is ok for this perpose?

comment:8 Changed 13 years ago by bas

If you do not get email notfication via the web interface then your trac setup (trac.ini) setup is wrong or you MTA is configured properly. Is has nothing to do with email2trac. When your notifications work via the web interface that you go on with configuring email2trac.

Examine your mail logs or other log files to see what is going wrong and search on the trac-site.

Good Luck

comment:9 in reply to: ↑ description Changed 13 years ago by anonymous

Replying to manu_mani31@rediffmail.com:

i have a question ablout email2trac, that how can i configure this one for trac with email notification, i am using postfix as mail server.

above all are in Local network case.

comment:10 in reply to: ↑ description ; follow-up: Changed 13 years ago by anonymous

  • Resolution set to fixed
  • Status changed from assigned to closed

Replying to manu_mani31@rediffmail.com:

i have a question ablout email2trac, that how can i configure this one for trac with email notification, i am using postfix as mail server.

above all are in Local network case.

comment:11 in reply to: ↑ 10 Changed 13 years ago by manish.singh@…

  • Cc manu_mani31@… added
  • Resolution fixed deleted
  • Status changed from closed to reopened

Replying to anonymous:

Replying to manu_mani31@rediffmail.com:

i have a question ablout email2trac, that how can i configure this one for trac with email notification, i am using postfix as mail server.

above all are in Local network case.

now i am getting mail notifications when submitting for new tickets, now my problem is this, when i am replying to mails, i am not getting ticket update in "View Ticket" tab.., what should be possible cause, can send me conf. detail that i need to port in my conf. to get ticket no. update via mail reply...

Thanks in Advance

comment:13 Changed 13 years ago by Manish Singh

Is there any extra configuration other than on web.
I am able to send mail via trac web "new ticket" tab, but problem is,
when I am replying to that ticket is not updating, even when I am
sending mail to trac mail, no new ticket is ther....

Pl. help

-----Original Message-----
From: email2trac [mailto:email2trac@sara.nl]
Sent: Wednesday, January 30, 2008 12:15 PM
Cc: basv@sara.nl
Subject: Re: [email2trac] #42: email2trac problem

#42: email2trac problem
---------------------------------------+------------------------------
------
Reporter:  manu_mani31@rediffmail.com  |        Owner:  bas
    Type:  setup                       |       Status:  reopened
Priority:  major                       |    Component:  email2trac
 Version:  0.10                        |   Resolution:
Keywords:                              |
---------------------------------------+------------------------------
------
Comment (by bas):

 Did you follow these instructions:
  *
 https://subtrac.rc.sara.nl/oss/email2trac/wiki/Email2tracConfiguratio
n#TicketUpdate

comment:14 Changed 13 years ago by bas

First can you only update this ticket instead of creating new tickets.

Second when email2trac is not working. I mean when you can not create new ticket via mail. How do expect that ticket updates via email are working?

The only documentation is on the web. What you have to do is read it carefully and do some baby steps:

  • first run email2trac with a test message. Documentation is on the web
  • Then setup your MTA (postfix, sendmail or somthing else) and the aliases file
  • send an email
  • then check the ticket update function.

And not start at the end ;-)

Regards

comment:15 Changed 13 years ago by bas

  • Resolution set to fixed
  • Status changed from reopened to closed

Did not hear anything. So i will close it

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