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Opened 13 years ago

Closed 13 years ago

#41 closed task (fixed)

Emailed 'reported by' not a valid username

Reported by: Johan Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.1
Keywords: Cc:

Description

Now that I can submit tickets by email, there is another problem.

Bob has fairly limited permissions. He can see tickets he created or tickets he is in the cc list. (as himself or a group)

If Bob emails in a ticket, the ticket is added with the reporter in the form Bob Smith <bob@example.com>.

As this is different to his name in trac, and trac doesn't seem to allow names with spaces, how can I set it up so he can see his emailed tickets? Preferably with Bob having to do as little as possible, as he's bound to get it wrong most of the time.

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Change History (5)

comment:1 Changed 13 years ago by anonymous

  • Summary changed from Email format to Emailed 'reported by' not a valid username

comment:2 Changed 13 years ago by bas

  • Type changed from setup to enhancement

The way to solve this is to update the settings table, eg:

This is an trac issue, so maybe we have to write an external script that updates this trac table or make extra option in email2trac to translate email addresses to usernames, but personally i think that this is doing the same thing on two places. So i opt for the first option

comment:3 Changed 13 years ago by bas

  • Status changed from new to assigned

comment:4 Changed 13 years ago by bas

see also tikcet #33, and am thinking about an option to skip the lookup of email address to username mapping.

comment:5 Changed 13 years ago by anonymous

  • Resolution set to fixed
  • Status changed from assigned to closed
  • Type changed from enhancement to task

Fixed in trunk

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