Emailed 'reported by' not a valid username

[Johan]

Now that I can submit tickets by email, there is another problem.

Bob has fairly limited permissions. He can see tickets he created or tickets he is in the cc list. (as himself or a group)

If Bob emails in a ticket, the ticket is added with the reporter in the form Bob Smith <bob@example.com>.

As this is different to his name in trac, and trac doesn't seem to allow names with spaces, how can I set it up so he can see his emailed tickets? Preferably with Bob having to do as little as possible, as he's bound to get it wrong most of the time.

[bas]

The way to solve this is to update the settings table, eg:

• user login with bob
• ​https://subtrac.sara.nl/oss/email2trac/settings
• sets his email address
• now email2trac knows the email --> to user mapping

This is an trac issue, so maybe we have to write an external script that updates this trac table or make extra option in email2trac to translate email addresses to usernames, but personally i think that this is doing the same thing on two places. So i opt for the first option

[bas]

see also tikcet #33, and am thinking about an option to skip the lookup of email address to username mapping.

[anonymous]

Fixed in trunk