Modify

Opened 10 years ago

Closed 10 years ago

#195 closed enhancement (fixed)

Enhancement for ticket prefixes

Reported by: Konstantin Ryabitsev <icon@…> Owned by: bas
Priority: major Milestone: 1.4.0
Component: email2trac Version: 1.3.2
Keywords: Cc:

Description

Some of the requests we receive need to be created with a closed status. It's kind of silly, but we need a record of the request for reference, but we don't want the ticket to be open because it's not an actionable item.

This is easy to accomplish using projects and ticket prefixes, but the following patch was necessary to be able to set status and resolution. There's really no reason why resolution should be excluded from the list of fields -- it just limits someone's options. :) Same goes for status.

Attachments (1)

ticket-prefix-resolution-and-status.patch (560 bytes) - added by Konstantin Ryabitsev <icon@…> 10 years ago.
Enhancement that allows setting resolution and status via ticket prefixes.

Download all attachments as: .zip

Change History (4)

Changed 10 years ago by Konstantin Ryabitsev <icon@…>

Enhancement that allows setting resolution and status via ticket prefixes.

comment:1 Changed 10 years ago by bas

  • Status changed from new to assigned

Thanks for the patch. I will apply it.

comment:2 Changed 10 years ago by bas

  • Milestone set to 1.4.0

comment:3 Changed 10 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

(In [352]) Applied patch for ticket prefix enhancement, closes #195

Add Comment

Modify Ticket

Change Properties
Action
as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.
Author


E-mail address and user name can be saved in the Preferences.

 
Note: See TracTickets for help on using tickets.