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Opened 13 years ago

Closed 13 years ago

#195 closed enhancement (fixed)

Enhancement for ticket prefixes

Reported by: Konstantin Ryabitsev <icon@…> Owned by: bas
Priority: major Milestone: 1.4.0
Component: email2trac Version: 1.3.2
Keywords: Cc:

Description

Some of the requests we receive need to be created with a closed status. It's kind of silly, but we need a record of the request for reference, but we don't want the ticket to be open because it's not an actionable item.

This is easy to accomplish using projects and ticket prefixes, but the following patch was necessary to be able to set status and resolution. There's really no reason why resolution should be excluded from the list of fields -- it just limits someone's options. :) Same goes for status.

Attachments (1)

ticket-prefix-resolution-and-status.patch​ (560 bytes) - added by Konstantin Ryabitsev <icon@…> 13 years ago.
Enhancement that allows setting resolution and status via ticket prefixes.

Download all attachments as: .zip

Change History (4)

Changed 13 years ago by Konstantin Ryabitsev <icon@…>

Enhancement that allows setting resolution and status via ticket prefixes.

comment:1 Changed 13 years ago by bas

  • Status changed from new to assigned

Thanks for the patch. I will apply it.

comment:2 Changed 13 years ago by bas

  • Milestone set to 1.4.0

comment:3 Changed 13 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

(In [352]) Applied patch for ticket prefix enhancement, closes #195

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